Frequently Asked Questions (FAQs)

FixMySpec.com is a professional eyewear repair service where you can book repairs for your damaged or broken glasses online. We provide hassle-free repair solutions without the need to visit an optical store.

It’s simple!

1. Book your repair on FixMySpec.com or through the FixMySpec app.
2. Share the details/photos of your damaged specs.
3. Our team reviews your request, provides repair options, and completes the job quickly.

We handle a wide range of eyewear issues including:

• Broken frames
• Loose or missing screws
• Lens fitting or adjustments
• Nose pad replacement
• Hinge repairs etc...

No. FixMySpec.com is designed to save you time. You just book online, and our team will coordinate with you to handle your repair request.

The cost depends on the type of repair required. Once you upload the details of your damaged specs, we’ll share the estimated cost before starting the work.

Most standard repairs are completed within 24 hours, depending on the type of issue and availability of spare parts. However, in certain cases where urgent repair is required, we also offer priority/express repair service to ensure your specs are fixed as quickly as possible.

Yes, absolutely. We handle your specs with professional care and ensure they are safely returned after repair.

If your specs are beyond repair, we’ll inform you in advance and suggest the best possible alternative solutions.

Yes, you can cancel your booking before the repair process starts. If any payment has been made, refunds will be processed as per our cancellation policy.

Customer satisfaction is our priority. If you face any issues after repair, you can reach out to us, and our team will recheck and resolve the problem (as per warranty/terms).

Currently, FixMySpec.com is focused on eyewear repair services. However, if your specs cannot be repaired, our team may guide you with the best alternatives.