Terms & conditions of use

          Terms & Conditions and Privacy Policy of FixMySpec.com

Website: www.fixmyspec.com
Service Provider: FixMySpec.com (“Company”, “We”, “Our”, “Us”)
Customer: Any person or entity using or intending to use our services (“Customer”, “You”, “Your”).

By accessing, booking, or using our services, you acknowledge and agree to the following Terms & Conditions and Privacy Policy. These constitute a binding legal contract between FixMySpec.com and the Customer.

1.1 Nature of Services: The Company specializes in professional eyewear repair, including but not limited to:

• Frame alignment and adjustment
   
• Hinge replacement and repair
   
• Nose pad and screw replacement
   
• Soldering and welding of frames
   
• Polishing and minor cosmetic touch-ups
   

1.2 No Manufacturing: The Company does not design, manufacture, or sell spectacles or lenses; it only undertakes repair services.

1.3 Repair Feasibility: Repairs are undertaken only to the extent technically feasible. The Customer acknowledges that severely damaged or fragile eyewear may not be restorable.

1.4 Right to Refuse: The Company reserves the absolute right to refuse service for any eyewear at its sole discretion without assigning any reason, including unsafe condition, suspicious ownership, or impractical repair request.

2.1 Collection & Return: The Company offers doorstep pick-up and delivery services. Eyewear is collected by authorized staff or logistics partners.

2.2 Transit Liability: While reasonable care is exercised, the Company shall not be held responsible for:

• Loss, theft, or misplacement of eyewear during transit.
   
• Breakage, scratches, or accidental damage caused by third-party logistics.
   
• Delays in collection or delivery due to strikes, natural disasters, traffic conditions, courier failures, or other force majeure events.
   

2.3 Delivery Commitment: Delivery times are estimates only. No compensation or refund shall be payable for delays.

3.1 Pre-Existing Damages: Customers acknowledge that spectacles may already contain scratches, cracks, loose parts, discoloration, or structural weakness.

3.2 At Customer’s Risk: Repairs performed on fragile, old, or brittle frames are done entirely at the Customer’s risk, and the Company disclaims liability for further breakage or deterioration.

3.3 Proof of Ownership: Customers represent and warrant that eyewear submitted belongs lawfully to them. The Company disclaims liability for ownership disputes or third-party claims.

4.1 Price Estimate: Charges will be communicated prior to repair commencement. Customers must approve the estimate.

4.2 Binding Prices: Once agreed, charges become binding. The Company may revise its general pricing structure at any time without notice.

4.3 Taxes: All applicable taxes, GST, and government duties shall be borne solely by the Customer.

4.4 Payment Terms: Payments must be made in full before or upon delivery. Part-payments or credit are not accepted unless specifically authorized in writing.

4.5 Non-Refundable Payments: Payments made are non-refundable, except under the limited conditions outlined in the Refund & Cancellation Policy (Clause 9).

5.1 No Guarantee of New Condition: Repaired spectacles will be made functionally usable to the maximum extent possible, but the Company does not guarantee brand-new condition or exact cosmetic restoration.

5.2 Warranty Exclusions: No warranty shall apply to:

• Minor services such as tightening or adjustments.
   
• Repairs where pre-existing weakness causes further damage.
   
• Misuse, negligence, or mishandling by the Customer after delivery.
   
• Breakage or defects unrelated to the specific repair conducted.
   

5.3 Limited Warranty (if applicable): If the Company provides a warranty in writing, it shall cover only the repair performed and only for the period specified.

6.1 The Company shall not be liable for:

• Indirect or consequential loss (loss of income, time, business opportunities).
   
• Vision impairment, medical complications, or eye-health issues resulting from repaired eyewear.
   
• Cosmetic dissatisfaction (appearance, polish, minor imperfections).
   

6.2 The maximum liability of the Company, under any circumstances, shall be limited strictly to the amount paid by the Customer for the specific repair service.

7.1 Customers must provide accurate contact, delivery, and repair details. Incorrect information may result in service denial.

7.2 Customers must inspect the eyewear immediately upon delivery. Complaints raised later than 24 hours shall not be entertained.

7.3 Customers are responsible for packaging eyewear securely at the time of handover to minimize transit damage.

8.1 All logos, trade names, website content, branding, and marketing material of FixMySpec.com are the exclusive intellectual property of the Company.

8.2 Unauthorized reproduction, distribution, or use is strictly prohibited and shall invite legal action.

9.1 Customer Cancellation:

• Cancellations are permitted within 3 days of booking, provided no repair has commenced.
   
• Once repair has begun, cancellations will not be accepted.
   

9.2 Refund Eligibility: Refunds are granted only if:
a) Cancellation occurs within 3 days and prior to repair initiation; or
b) The Company is technically unable to complete the repair.

9.3 Refund Exclusions: Refunds will not be provided for:

• Completed or partially completed repairs.
   
• Customer dissatisfaction with cosmetic outcomes.
   
• Breakage, damage, or misuse after delivery.
   

9.4 Refund Process:

• Refunds will be processed within 7–14 working days via the original payment method.
   
• Gateway charges, logistics fees, and administrative deductions will apply.
   

The Company shall not be held liable for failure or delay in service due to causes beyond its control, including acts of God, strikes, natural disasters, transportation failures, power outages, cyber-attacks, or government actions.

11.1 These Terms shall be governed by and construed in accordance with Indian laws.
11.2 The Courts of Jodhpur / Rajasthan shall have exclusive jurisdiction to resolve disputes.

The Company may amend, revise, or update these Terms at its sole discretion, without prior notice. Continued use of services shall constitute acceptance of the updated Terms.

• Personal Information: Name, address, phone, email.
   
• Service Information: Repair requests, pick-up and delivery details.
   
• Media Files: Photos of damaged eyewear uploaded through the website, email, or WhatsApp.
   
• Transaction Details: Payment records (processed via secure gateways; no card data stored by us).
   

We use collected information for:

• Processing and fulfilling repair requests.
   
• Communicating via phone, SMS, WhatsApp, or email.
   
• Sending invoices, receipts, and updates.
   
• Customer service, dispute resolution, and marketing campaigns.
   

• All Customer data is stored securely with restricted access.
   
• Sensitive payment information is not stored by the Company but handled by authorized payment gateways.
   
• Despite precautions, no online transmission is 100% secure; Customers accept this inherent risk.
   

• Data may be shared only with trusted partners such as logistics providers or payment processors, strictly for service fulfillment.
   
• The Company does not sell or rent personal information to third parties.
   

• Customers may request access, correction, or deletion of their data.
   
• Customers may opt out of promotional messages by notifying us in writing.
   

Data may be retained as long as necessary for service fulfillment, compliance with legal obligations, or for legitimate business purposes.

By booking or communicating with FixMySpec.com, Customers consent to collection and processing of their personal data in accordance with this Privacy Policy.

The Company reserves the right to revise this Privacy Policy. Updates will be published on the website and shall become effective immediately.

• FixMySpec.com is a repair service provider only. We are not manufacturers, medical professionals, or opticians.
   
• We do not guarantee suitability of repaired eyewear for medical or optical accuracy.
   
• Customers are advised to consult a licensed optician or doctor for medical concerns.
   
• By availing of our services, Customers accept full responsibility for the use of repaired eyewear.